Refund policy
Last updated: November 2026
Damaged, wrong or missing items
If your parcel arrives with a damaged, faulty, wrong or missing item, tell us within 3 days of delivery. Email support@ksaccessories.com with your order number and clear photos of the item and packaging. An unboxing video helps us resolve your request faster. Once we confirm the issue, we will send a replacement or give you a full refund, including delivery charges, at no cost to you.
Exchanges
You can request an exchange within 7 days of delivery if you would like a different colour, size or item, as long as:
- the item is unused and unworn, and in its original packaging with all tags and parts;
- you send the item back to us (return delivery charges are paid by the customer for change-of-mind exchanges);
- the new item is in stock. If it costs more, you pay the difference. If it costs less, we refund the difference.
Items we cannot exchange or return
For hygiene reasons, earrings and press-on nails cannot be exchanged or returned once opened, unless they arrive damaged, faulty or wrong. We also cannot accept items that have been used, worn, altered, washed or damaged after delivery.
Refunds
- Refunds are processed within 7–10 working days after we receive and check the returned item.
- Cash on delivery orders are refunded by bank transfer or mobile wallet (such as JazzCash or Easypaisa) to an account in the customer's name. Card payments are refunded to the original card.
- Delivery charges are refunded only when the problem was our mistake.
Cancellations
You can cancel your order free of charge any time before it is dispatched, and we will return your PKR 250 advance. Once a parcel is dispatched it cannot be cancelled, but you can request an exchange under this policy.
How to start a request
Email support@ksaccessories.com or use the contact form with your order number, the item, and the reason. We will reply with the next steps and the return address. Please do not send items back without contacting us first.